Good morning -
I'm looking for a solid process in Epic to track and bill avoidable days, as well as tracking, billing and collecting for patients incurring hospitality room charges. If your organization has a solid process and policy, would you mind sharing how you approach charging and collection?
Specifically, I'm trying to solve for patients that perhaps have days we know will not be covered, but we are waiting to bill the entire stay to the insurance payer until after discharge. Does anyone out there create a new account for the avoidable days of the stay that are going to be self pay?
Thanks in advance for your feedback.
Jayne Hildebrand
Exec Director, Patient Access
UnityPoint Health
jayne.hildebrand@unitypoint.org