Discussions - Recent Threads

Shadowing

DISOUGI GAAFAR — Tue, 21 Jul 2026 17:27:58 GMT

Hello

My name is Disougi, and I am pleased to be part of this professional community.

I have more than 15 years of experience in healthcare revenue cycle in the United Arab Emirates. My career began with insurance claims processing at a Third-Party Administrator (TPA), followed by patient access and revenue cycle operations at Sheikh Khalifa Medical City (SKMC), where I gained extensive experience across multiple areas of the revenue cycle.

I recently joined Mayo Clinic in a non-revenue cycle role and have continued investing in my professional development by earning several HFMA certifications, including CRCR, CSBI, CSPR, and CHFP. These certifications have strengthened my understanding of U.S. healthcare revenue cycle principles and best practices.

Although I have extensive revenue cycle experience, my background was developed outside the United States. My goal is to gain firsthand exposure to how revenue cycle operations are performed within a U.S. healthcare system, so I can better connect my international experience with U.S. workflows and prepare for future internal revenue cycle opportunities.

I am looking for advice or connections regarding job shadowing opportunities that could be completed outside my regular work schedule, so they would not interfere with my current responsibilities. If anyone has experience arranging a shadowing opportunity, or has suggestions on how to approach this professionally, I would greatly appreciate your guidance.

I look forward to connecting with other HFMA members, learning from your experiences, and contributing to the community. Thank you for your time and support.

New Education! Seven Key Leadership Skills to Overcome Burnout

Melanie Binder — Thu, 08 Aug 2024 19:13:20 GMT

This course will equip leaders with the skills to rise above burnout, fatigue, disengagement, and toxicity, for both yourself, as well as your employees who are facing similar defeating behaviors.

From active listening and empathetic communication to boundary-setting and stress-management techniques, participants will develop the competencies needed to navigate leadership scenarios with confidence and compassion. By the end of the course, participants will emerge with actionable insights and strategies to enhance their leadership effectiveness, promote employee well-being, and cultivate thriving, resilient teams in the face of adversity.

Access the course here: Seven Key Leadership Skills to Overcome Burnout - Identifying Burnout, Fatigue, Disengagement, and Toxicity | HFMA

Review all HFMA education: Course Catalog - HFMA

Questions? Feel free to reach out to inquiry@hfma.org

New HFMA Education! Three Secrets of Influential Leadership

Melanie Binder — Wed, 18 Oct 2023 15:50:58 GMT

Three Secrets of Influential Leadership

New October 2023! See below details on this new leadership course offering with CPE - free for HFMA members (minimal non-member fee)!

In this course, you will delve into the concept of authentic influence and its relevance in healthcare finance leadership. Through practical examples, you will explore the three secrets of influential leadership, equipping yourself with valuable tools to enhance your ability to influence stakeholders authentically.

Course Outline

Section 1: Course Introduction
Section 2: Influential Leadership Basics
Section 3: Secret 1 - Clarity
Section 4: Secret 2 - Audience
Section 5: Secret 3 – Plan
Section 6: Course Assessment

Learning Objectives 

Describe authentic influence and its significance in healthcare finance leadership.
Explore three key strategies for becoming an influential leader. 
Discover brain-based strategies to establish trust and credibility as a leader.
Apply influential leadership strategies to common challenges in the healthcare finance industry.

CPE offered = 1

Review all HFMA education and more leadership courses here: Course Catalog - HFMA

Questions? Feel free to reach out to careerservices@hfma.org.

New Education! Three Key Leadership Strategies for Managing Labor and Productivity Course

Melanie Binder — Thu, 14 Sep 2023 19:24:55 GMT

New September 2023! Three Key Leadership Strategies for Managing Labor and Productivity

See below for link and details on this new leadership course HFMA is now offering with CPE - free for your HFMA members!

This course will provide an overview of how managing labor and productivity can drive operational execution and efficiency management for leaders. By learning the three key leadership strategies for managing labor and productivity, you will gain actionable steps for leading productive teams and organizations.

Course Outline

Section 1: Course Introduction
Section 2: First Leadership Strategy: Fundamentals of Labor Management
Section 3: Second Leadership Strategy: Managing to Productivity Targets – C-Suite Members and Senior Leadership Teams
Section 4: Third Leadership Strategy: Developing Action Plans
Section 5: Course Assessment

When you complete this course, you’ll be able to: 

Identify the fundamentals of labor management.
Assess leadership strategies for managing labor dollars and productivity.
Apply leadership strategies for managing labor to support financial operating and strategic plans.

CPE offered = 1

Review all HFMA education: Course Catalog - HFMA

Questions? Feel free to reach out to inquiry@hfma.org

Current Courses

Kari White — Wed, 15 Feb 2023 18:45:48 GMT

Where do we sign up to go through the course training/review for this group? I see the current courses are the below but no one is discussing this.

Anatomy of Analytics: Three Critical Components Leadership Need to Know
Three Key Components for Effective Leadership Storytelling