As organizations emerge from the challenges brought on by COVID-19, ensuring a tailored approach to the patient financial experience is more important than ever. Hear from one organization’s leadership team as they share how they accelerated efforts during the pandemic to balance the patient viewpoint and operational capabilities to build a foundation that supports patient financial wellness. The organization transformed their patient financial experience by investing in key capabilities and infrastructure, enhanced education efforts for their staff and patients, and communicated its differentiators to the market, employees, and patients.
